Messaging and chat automation
Conversation flows for web, mobile and messaging channels, with automation for routine requests and clean hand-offs.
Contact Centre Solutions
Messaging, voice AI and knowledge assistants connected to your systems, with a team behind them when a person is needed.
LivePerson and SoundHound are the conversation and voice platforms. Acesoft designs the flows, builds the integrations, adds knowledge and AI agents with clear rules, and can staff the human side through its contact centre services.
Contact Centre SolutionsAcesoft solution
AcesoftBuilds the solution
Platform partnersAcesoft – LivePerson · Acesoft – SoundHound
- 💬Messaging and chat automationDiscover
- 🎙️Voice assistants and self-serviceDesign
- 📚Knowledge and AI agentsBuild and test
- 🎧Managed contact centre operationsLaunch and support
💬Customer engagementbuilt by Acesoft
🔒ISO 27001certified delivery
The solution
Contact Centre Solutions by Acesoft
💬
Acesoft solutionContact Centre Solutions
Platform integrationAcesoft builds contact centre solutions that let customers get answers by chat, messaging or voice, and that hand over to a person when a request needs one. The conversation layer sits on specialist platforms, and Acesoft connects it to your customer, order and ticket data.
🤝
How the partners fit in
LivePerson and SoundHound are the conversation and voice platforms. Acesoft designs the flows, builds the integrations, adds knowledge and AI agents with clear rules, and can staff the human side through its contact centre services.
4solution capabilities
4stages from discovery to support
2platform partners
1team from design to support
What we build
Contact Centre Solutions capabilities
Four things Acesoft builds and runs as part of the solution.
Voice assistants and self-service
Spoken self-service for status checks, bookings and simple support, with a route to a person.
Knowledge and AI agents
Answers drawn from your approved documents, with guarded AI agents and rules for when a person takes over.
Managed contact centre operations
Acesoft contact centre teams handle the conversations that need a person, with reporting on what customers ask.
Process
How an engagement works
Four stages from first conversation to a supported launch.
- 1Discover
Agree the use case, the systems involved and what success looks like, and check technical fit early.
- 2Design
Plan the workflow, data flow and hand-offs, with a clear list of what is in scope.
- 3Build and test
Build the integration and any apps in short cycles, tested with your team on realistic data.
- 4Launch and support
Release in stages, train the people who use it and keep supporting and improving it.
Platform partners
Technology behind the solution
The conversation and voice platforms Acesoft builds on and connects to your systems.
Acesoft – LivePerson
Digital messaging and conversational AI platform for customer care and sales conversations across channels.
Acesoft – SoundHound
Voice AI and conversational intelligence: speech recognition, language understanding and voice assistants.
Choosing a partner. Messaging and voice solve different problems. We start from where your customers contact you today and what they ask for, then recommend the channel mix and platform.
Where it fits
Acesoft services involved
The parts of Acesoft that most often sit alongside this solution.
🎧Contact centre and BPO services
Customer service, technical support and contact centre operations.
Learn more 🤖AI agent developmentAI agents that coordinate tasks across your systems, with guardrails and hand-offs.
Learn more 📚Generative AI and knowledge assistantsSearch and summarize your own documents with sourced answers.
Learn more 🧠Custom AI developmentMachine learning, language and vision applications from prototype to production.
Learn more 🧩Custom software developmentEnterprise applications, web platforms and integrations built around your processes.
Learn moreFAQ
Questions, answered
Want this scoped to your project? Talk to our team about contact centre solutions.
Contact UsDo you replace our contact centre platform?
Not necessarily. We can add messaging or voice automation in front of what you already run, or build around a new platform if that suits you better.
Who answers when the automation cannot?
You decide the hand-off rules. Conversations can pass to your own agents, or to an Acesoft contact centre team under a service agreement.
Can this connect to our CRM or ticketing tool?
Usually yes. We review the available APIs during discovery and tell you what can be connected directly and what needs a small integration layer.
How is voice quality checked?
We build a test set from real phrases, measure recognition and task completion, and review failures with you before and after launch.
More solutions
Explore other Acesoft solutions
Next step
Talk to us about contact centre solutions
Describe the project and we will tell you what is realistic, what it needs and how we would approach it.
Company and product names are trademarks of their respective owners. Partners are named to show which technology the solutions connect to.
