Service visit Vehicle checked in Toyota Camry ABC-1234 · Brake service
Front bumper scratch Tyres OK Fuel ½
✓ Condition report saved · customer synced
Service visit Technician assigned AK A. Khan Brakes specialist · Bay 2
Work in progress ~40 min remaining
✓ Matched by skill and current workload
Approval needed Extra work found Brake pads worn Replacement recommended · $180
Approve Decline
✓ Approved · technician notified instantly
Ready for pickup Your vehicle is ready 🎉 Brake service $240 Brake pads $180 Labour & shop supplies $60 Total $480 View digital invoice Illustrative customer app
01 Service advisor · Customer
Digital intake Register vehicles, capture condition reports, and sync customer records instantly. Auto-fetch customer data and track status on real-time dashboards.
Digital registration with condition report Customer data fetched and synced automatically Status tracked on real-time dashboards Condition report · sample ✓ Tyres OK
! Front bumper Scratch
✓ Lights OK
⛽ Fuel ½ tank
🧭 Odometer 42,180 km
📷 Photos 6 added
Customer sees condition report & photosAdvisor sees auto-filled recordDealer sees live status
02 Technicians · Workshop
Assign & execute AI allocates tasks by skill while technicians update progress from mobile apps. Monitor workload and reward top performers with transparent metrics.
Jobs assigned by skill and current workload Instant technician updates from mobile apps Transparent performance tracking AI technician match · sample AK A. Khan Brakes · Tyres Best match
RS R. Singh Engine · Oil Busy
MA M. Ali Electrical · AC Skill gap
Technician sees jobs matched to skillDealer sees workload per bayCustomer sees technician assigned
03 Customer · Service advisor
Notify & approve Customers receive live status, photos, and approval requests in real time—so approvals take minutes, not phone tag. Try tapping Approve on the phone.
Live status, photo documentation and cost breakdowns Approve or decline extra work in the app Pickup-readiness alerts sent automatically Approval timeline · sample Photo sent to customer Worn brake pads documented 10:12 Approval requested Extra work · estimate attached 10:14 Customer approved Technician notified instantly 10:19 Customer sees live status & photosAdvisor sees approval in minutesDealer sees digital sign-off
04 Dealer · Management
Deliver & report Close jobs with digital invoices and dealer-level KPI dashboards. Status alerts include pickup readiness.
Digital invoices and customer progress tracking Performance and KPI reporting AI reporting: predictive workload analytics Dealer KPIs · sample Jobs closed 14
Avg turnaround 3.2 h
Bay utilization 82%
Customer sees digital invoiceDealer sees KPI dashboardsManagement sees workload forecasts
Illustrative data
