Multilingual Contact Centers
- Support coordinated across Canada, the USA, the UK, and Dubai
- Support in multiple languages to serve global customers
- 24/7 customer service and technical support when that coverage is contracted
Canada · USA · UK · Dubai
BPO and Contact Centre Outsourcing Services
Contact-centre support coordinated across Canada, the USA, the UK, and Dubai, with multilingual teams, software, and resources for enterprise operations.
- 4regions we coordinate support across
- 24/7contracted contact-centre coverage
- Multilingual, global coverage
HelloBonjourHeyمرحباHola
Live operationsLive
Contacts today12,480
Avg. wait0:18
Languages live8
Sample data · illustrative
Voice✦Chat✦Email✦Social✦English✦Français✦عربي✦Español✦Deutsch✦Voice✦Chat✦Email✦Social✦English✦Français✦عربي✦Español✦Deutsch✦
Who we are
Your contact center, run by people who care
Acesoft Inc provides Business Process Outsourcing, with contact-centre support coordinated across Canada, the USA, the UK, and Dubai. Acesoft also has offices in Dubai, the UK and India. We provide end-to-end solutions, from contact center design and implementation to development, resource management, and ongoing support.
Our BPO services are multilingual, covering a wide range of languages to serve diverse global clients. We deliver both software solutions and human resources, ensuring that enterprises have a seamless, fully integrated outsourcing experience.
Why Acesoft?
We combine technology, certified resources, and operational expertise to manage your contact center operations efficiently, while allowing your business to focus on core priorities.
Global presence
Support coordinated across four regions
Work is coordinated across Canada, the USA, the UK, and Dubai so it can move across timezones. Select a region to see languages and an example timezone. Acesoft is based in London, Ontario, and also has offices in Dubai, the UK and India.
Follow-the-sun coverageUTC
Illustrative shifts 06:00 to 24:00 local time · languages are examples
Omnichannel, multilingual
Same care, in your customer’s language
Pick a channel and a language to see how a conversation is routed to the right team and resolved.
Sample conversation · illustrative
End-to-end contact center design
Design your contact center in a minute
Complete design and setup of contact center operations, with workforce planning, process optimization and SOP creation. Tell us about your volumes to see an indicative team structure.
Channels
Monthly interactions
Hours of service
Languages
Indicative sizing only · final design follows a discovery workshop
What we do
Four services that work as one
End-to-End Contact Center Design
- Complete design and setup of contact center operations
- Workforce planning, process optimization, and SOP creation
- Integration of software tools, CRM, and communication platforms
Resource Management & Staff Augmentation
- Skilled agents, team leads, and management staff
- Flexible engagement models: full-time, part-time, or project-based
- Certified resources trained in your processes and systems
Software Development & Support
- Customized contact center software solutions
- Implementation of AI-driven automation and analytics
- Ongoing maintenance, upgrades, and technical support
Service overview
One-size-fits-all isn’t how we work
Since no two companies are alike, your BPO shouldn’t be a one-size-fits-all approach. We enjoy collaborating with businesses to create the ideal solution to suit your requirements. We are delighted to tailor our services to your needs and identify the best kinds of business process outsourcing to address your problems.
Everything we do, from the manner we present reports to the people we hire, reflects our strong business culture. We value behaviors like listening, caring, and serving, and our interactions with customers reflect these values. We’re confident that as soon as our relationship starts, you and your clients will recognize the Acesoft difference.
👂ListeningWe start by understanding your goals and your customers.
💚CaringEvery interaction treats your customer like a person.
🤝ServingWe act as an extension of your team, every day.
Operational excellence
Transform your enterprise operations with Acesoft BPO solutions
Growth powered by tech
Our fully digital contact center solutions lower your expenses, increase conversions, and fuel your expansion. Consider the advantages of strong technology and a workforce that is focused on the consumer.
★★★★★
Brand specialists
Our staff members are brand experts in addition to being customer service representatives. Brand specialists are prepared to accompany your clients at every step of the road since they are intimately familiar with your brand. We pair our team members with businesses they are enthusiastic about and educate them to behave and think just like you do.
😊😍🌟
Delighted customers
A customer experience management strategy that prioritizes people. Your clients will think they have a personal concierge when they need assistance. With high-touch, first-rate customer service, we hope to delight your clients. Say hello to improved ROI and better retention rates.
FAQ
Questions, answered
Planning to outsource your contact center? Talk to our team for a free consultation.
Book a free consultationWhat does Acesoft’s BPO service include?
End-to-end contact center solutions: design and setup, skilled agents and team leads, contact center software, and ongoing support, all through one partner.
Where is contact-centre support coordinated?
Across Canada, the USA, the UK, and Dubai. Acesoft is based in London, Ontario, and also has offices in Dubai, the UK and India.
Which languages can you support?
Our BPO services are multilingual, covering a wide range of languages to serve diverse global clients. Tell us your markets and we will plan the right language coverage.
Can you provide 24/7 support?
Yes, when the engagement includes it. 24/7 customer service and technical support is contracted coverage, coordinated across Canada, the USA, the UK, and Dubai. Our contact desk is open Monday to Saturday, 8:00 to 18:30.
How flexible are the engagement models?
You can choose full-time, part-time, or project-based resources, and scale the team up or down as your volumes change.
How do you train agents on our brand?
We pair team members with businesses they are enthusiastic about and train them in your processes, systems and brand voice so they act and think like you do.
Do you also build the software?
Yes. We develop customized contact center software, implement AI-driven automation and analytics, and provide ongoing maintenance and support.
Let's talk
Ready to get started?
Let's build it together.
Tell us what you are working on. A solution architect will reply with a free consultation, usually within one business day.
